user_id: broker-alice

user_message_excerpt: Tan family — husband 38, wife 36, two kids. Looking at ProShield Plus. Send a quote summary.


query: Tan family

query: ProShield Plus

query: premium calc rule 2026

reflection_result: sufficient


missing_info: need 2026 ProShield Plus rate update memo

supplemental_query: rate change memo Q2 2026


entity_id: product--proshield-plus

existing_entity_id: product--proshield-plus

old_value: base_rate=2.18 (effective until 2026-03-31)

new_value: base_rate=2.34 (effective from 2026-04-01, source: HQ memo 2026-Q2)


timestamp_note: timestamps shown to millisecond precision for audit traceability

system_action: Updated product entity with new base rate; flagged old value with valid_to=2026-03-31

action: UPDATE

before_summary: base_rate=2.18, valid since 2025-10-01

after_summary: base_rate=2.34, valid_from=2026-04-01; previous rate archived with valid_to=2026-03-31


system_action: Created new client entity for Tan family with status=pending (awaiting broker confirmation)

action: ADD

after_summary: household: 2 adults (38, 36) + 2 children; interest: ProShield Plus; status=pending; provenance: telegram message 2026-04-28T09:12


event_type: CONSOLIDATION

op: LINK

reasoning: linking new client to product of interest and the SOP that produced the quote — enables future reverse-lookup 'who else asked about ProShield Plus this week'


turn_summary: Broker requested ProShield Plus quote for Tan family (38/36, 2 kids). Used updated 2026-Q2 rate (2.34). Quote sent. New client entity created (pending). Linked client ↔ product ↔ quote SOP.


system_action: Broker corrected: Tan family has 3 children, not 2. Updated entity.

user_message_excerpt: Sorry — they have 3 kids, not 2. Re-quote please.

before_summary: household: 2 adults + 2 children

after_summary: household: 2 adults + 3 children; corrected by broker 2026-04-28T09:13


error: calc service did not respond within 5s

recovery: fell back to cached rate table; broker notified inline


system_action: Broker requested removal of duplicate client entity created by accident

action: DELETE

entity_id: client--tan-family-duplicate

before_summary: duplicate of client--tan-family-2026, created during retry