{"event_id":"20260428T091203Z-0001","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:03.142Z","event_type":"SKILL_TRIGGERED","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"telegram_message","skill_id":"insurance_broker"},"observation":{"user_message_excerpt":"Tan family — husband 38, wife 36, two kids. Looking at ProShield Plus. Send a quote summary.","assistant_response_excerpt":""},"decision_metadata":{"matched_intent":"client_quote_request","skill_version":"0.4.2","tools_exposed":7}}
{"event_id":"20260428T091203Z-0002","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:03.387Z","event_type":"RETRIEVAL_DECISION","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"pre_action","skill_id":"insurance_broker"},"decision_metadata":{"route":"llm_planner","retrieval_plan":[{"strategy":"entity_lookup","query":"Tan family"},{"strategy":"entity_lookup","query":"ProShield Plus"},{"strategy":"keyword_search","query":"premium calc rule 2026"}],"result_count":11,"injected_count":5,"planning_latency_ms":312,"fallback_reason":null,"reflection_rounds":1,"reflection_result":"sufficient","total_retrieval_latency_ms":871}}
{"event_id":"20260428T091203Z-0003","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:03.612Z","event_type":"RETRIEVAL_REFLECTION","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"reflection_round_1","skill_id":"insurance_broker"},"reflection_metadata":{"round_number":1,"is_sufficient":false,"missing_info":"need 2026 ProShield Plus rate update memo","supplemental_query":"rate change memo Q2 2026","added_results":2}}
{"event_id":"20260428T091203Z-0004","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:03.945Z","event_type":"KNOWLEDGE_CONFLICT","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"pre_write_check","skill_id":"insurance_broker"},"decision_metadata":{"entity_id":"product--proshield-plus","existing_entity_id":"product--proshield-plus","conflict_type":"numeric_mismatch","old_value":"base_rate=2.18 (effective until 2026-03-31)","new_value":"base_rate=2.34 (effective from 2026-04-01, source: HQ memo 2026-Q2)"}}
{"event_id":"20260428T091203Z-0005","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:04.018Z","timestamp_note":"timestamps shown to millisecond precision for audit traceability","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"post_action","skill_id":"insurance_broker"},"system_action":"Updated product entity with new base rate; flagged old value with valid_to=2026-03-31","memory_change":{"action":"UPDATE","entity_id":"product--proshield-plus","before_summary":"base_rate=2.18, valid since 2025-10-01","after_summary":"base_rate=2.34, valid_from=2026-04-01; previous rate archived with valid_to=2026-03-31"},"feedback":null}
{"event_id":"20260428T091203Z-0006","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:04.124Z","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"post_action","skill_id":"insurance_broker"},"system_action":"Created new client entity for Tan family with status=pending (awaiting broker confirmation)","memory_change":{"action":"ADD","entity_id":"client--tan-family-2026","before_summary":null,"after_summary":"household: 2 adults (38, 36) + 2 children; interest: ProShield Plus; status=pending; provenance: telegram message 2026-04-28T09:12"},"feedback":null}
{"event_id":"20260428T091203Z-0007","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:04.201Z","event_type":"CONSOLIDATION","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"post_action","skill_id":"insurance_broker"},"consolidation_metadata":{"op":"LINK","entity_ids":["client--tan-family-2026","product--proshield-plus","sop--quote-generation"],"reasoning":"linking new client to product of interest and the SOP that produced the quote — enables future reverse-lookup 'who else asked about ProShield Plus this week'","result_entity_id":null}}
{"event_id":"20260428T091203Z-0008","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:04.892Z","event_type":"CONVERSATION_SUMMARY","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"turn_end","skill_id":"insurance_broker"},"summary_metadata":{"turn_summary":"Broker requested ProShield Plus quote for Tan family (38/36, 2 kids). Used updated 2026-Q2 rate (2.34). Quote sent. New client entity created (pending). Linked client ↔ product ↔ quote SOP.","turn_token_count":1842,"compaction_ratio":0.62}}
{"event_id":"20260428T091203Z-0009","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:12:05.001Z","event_type":"SKILL_SUCCEEDED","scope":{"user_id":"broker-alice","conversation_turn":1,"trigger":"skill_complete","skill_id":"insurance_broker"},"decision_metadata":{"skill_version":"0.4.2","total_latency_ms":1859,"llm_calls":2,"tool_calls":3,"tokens_in":3127,"tokens_out":612,"output_split_messages":2}}
{"event_id":"20260428T091344Z-0010","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:13:44.220Z","scope":{"user_id":"broker-alice","conversation_turn":2,"trigger":"user_correction","skill_id":"insurance_broker"},"system_action":"Broker corrected: Tan family has 3 children, not 2. Updated entity.","observation":{"user_message_excerpt":"Sorry — they have 3 kids, not 2. Re-quote please."},"memory_change":{"action":"UPDATE","entity_id":"client--tan-family-2026","before_summary":"household: 2 adults + 2 children","after_summary":"household: 2 adults + 3 children; corrected by broker 2026-04-28T09:13"},"feedback":{"signal":"explicit_correction","weight":1.0}}
{"event_id":"20260428T091415Z-0011","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:14:15.108Z","event_type":"SKILL_FAILED","scope":{"user_id":"broker-alice","conversation_turn":3,"trigger":"tool_error","skill_id":"insurance_broker"},"decision_metadata":{"failure_type":"tool_timeout","tool_name":"premium_calc","error":"calc service did not respond within 5s","retry_attempts":2,"recovery":"fell back to cached rate table; broker notified inline"}}
{"event_id":"20260428T091502Z-0012","trace_id":"trace-tan-quote-9a3f","timestamp":"2026-04-28T09:15:02.330Z","scope":{"user_id":"broker-alice","conversation_turn":4,"trigger":"explicit_user_request","skill_id":"insurance_broker"},"system_action":"Broker requested removal of duplicate client entity created by accident","memory_change":{"action":"DELETE","entity_id":"client--tan-family-duplicate","before_summary":"duplicate of client--tan-family-2026, created during retry","after_summary":null},"feedback":null}